This is my 8th vehicle purchase of my young (ha!) life and this truly was the best, easiest buying experience I've ever had. I worked with Faith DeVilbiss to reach a deal I was very happy with for both the purchase and my trade-in value. Once we arrived at the dealership, Rodney Robinson took over and finished the paperwork and showed us everything about the car. At no time were we pressured to buy add-ons and there were no hidden dealer fees anywhere. We were in and out in half the time any other purchase I've done has taken. Will ...
Jake Mccallum took my new truck for service and install for running boards. The work was very good and completed on time. I’ll return for future service.
Paul was friendly and professional.... and without the "hard sell" that would have turned me away. Also, there was no "swarming" by the selling staff and I suspect that they have a "take turns" policy that is adhered to. Further, they told me what was available but did not "push" the up-sell.
Auburn Toyota helped me get my car 3 years ago. I went to another Toyota of a different city first, but Auburn Toyota was way better. I didn't wait half a day to get my car, and everyone was respectful. Kristen Townsend went above and beyond as far customer service goes. I'm glad I got my Prius then. I have moved to the Bay Area, and I still miss Auburn Toyota.
My wife needed a V6 and was looking at moving up from her MalibuWe found a car here at Auburn Toyota - scheduled a test drive with Rocky.He met us and had the car pulled up under the overhang- Our experience was top notch - Rocky was wonderful from start to finish. One of the Best experiences we have ever had at a car dealership. We highly recommend Toyota Auburn to you and especially Rocky. Buying a car can be stressful but this dealership is low key and customer oriented.Steve & Debbie
Jeffery Lewis did an excellent job.Knew who I was when greeting as well what I was there for.Explained all work as well as making sure it was done right.
Mike Norton at Auburn Toyota was really very understanding and tried his best in a difficult situation. Thanks, Mike.
We were so impressed with this dealership. We feared buting a new car & the high pressure tactics, but there was none. We knew exactly what we wanted & Zach Mathison worked tirelessly to get the specifications of the car we wanted. Zach was helpful at every step: finding the right vehicle, during purchase, & afterwards. We live within 2 miles of another larger Toyota dealer & yet we drove 15 miles to Auburn dealership. we are so glad to have done business with Auburn Toyota.
I highly recommend Auburn Toyota for buying a vehicle. Our salesman, Zach Mathison, was courteous, extremely helpful, and knowledgeable without the pressure. The finance man, who's name I forgot, (sorry) was efficient & informative. The attitude of everyone we had contact with was exceptional. We don't buy vehicles often but if & when we do, we'll be back as well as recommend this dealership to others.
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