Customer Testimonials
David Benz assisted us along with Chris in financial. I am 70 years old and have purchased many cars. This was hands down the best experience I've ever had. David made us feel welcome at "How can I help you" to "handing over the keys. Chris showed genuine interest in what financial options were in our best interests. The respect and high regard they both mantain for the owner and General Manager said it all. We'll be back and highly reccommend Auburn Toyota.
Comfortable to work with, especially the salesman Rodney Robinson, a difficult time to buy a car due to limited inventory. But they kept me informed regarding the vehicle I wanted.
This was the second time we have used Auburn Toyota and Jake Mccallum For service and repairs. Both times Jake was very professional and provided us with exceptional service. It was a privilege working with him. While we spent a lot of money on repairs it is a good feeling that Auburn Toyota personnel diagnosed issues and advised us of them
Jake McCallum of Auburn Toyota is a great service advisor. He looked for the best deal on parts and kept me updated on the work.
Auburn Toyota made buying a new car after 17 years a great experience. Rodney Robinson was very professional and helpful. Faith who helped me over the phone was very professional as well. I would definitely recommend Auburn Toyota. Thank you!
Auburn Toyota was the best experience by far. We did not feel pressured whatsoever. It was a very simple and smooth experience. Wayne Craft was amazing and due to his professionalism it was a very simple decision.
Auburn Toyota has been taking great care of my 4Runner for the last six years. I'm always happy with there work and the prices seem in-line with other shops.
Jeffrey was a joy to work with.. a pleasant and informative. I enjoyed the experience very much and, as usual, will come back to Auburn Toyota again. I bought my car there in 2008 and throughout the years the customer service has been excellent. Thank you so much.
Awesome customer service! Great works man ship! Wouldn’t go anywhere else with my vehicle! Nice places to sit inside and out while waiting. Thank you for always doing a fantastic job!
I needed an oil and filter change for my Tacoma. Jeff Lewis met me and took my info. We talked about future needs of my vehicle. He invited me into the waiting room. Within a reasonable time, he returned and we went over what was accomplished and future concerns. Very good service and customer support!
Jeffrey Lewis Was great. Friendly, Informative. As they wait for their vehicles, customers get a view of many interactions between employees, customers and each other. Friendly, well functioning place.
I was referred to Auburn (CA)Toyota through the Costco Buyers Program. I live in Yuba City, CA so all preliminary contacts were via email with Makaila Cabral, Internet Sales Manafer. I told her exactly what I was looking for but she didn't have it in stock. But she offered to obtain the Highlander I was looking for from another dealer and told me what the vehicle would exactly cost. Their price, negotiated through Costco, was substantially less than what I had been quoted at three other dealerships at a time when it was a sellers market with short ...
Courteous and on time. Would recommend this dealership to any Toyota owner. Don't need to use twenty five words but this site demanded it.
My go to place for Toyota care for 15 years. Thank you Jake McCallum, and Brandon for your kind attention. I can count on accurate and appropriate service to keep my old car going. Toyota forever!
Nate was my customer service rep. He was very personable, professional and efficient. I was in and out quickly. The problem was identified and professionlly fixed. Completely satisfied as usual.
Excellent experience! Jeff Lewis is the very best service advisor I have ever worked with anywhere. When I really needed it, Jeff went the extra mile and was happy to do so even though he did not know me from Adam.
Great first visit here and everyone including Andrew Gibbs were great to work with. All the work was fully explained and price estimates were given and honored.
Auburn Toyota is an excellent automotive service center. I have been taking my 2016 Toyota Tundra there regularly for its servicing. I get great service and customer care. Service Tech Jeffery Lewis was awesome to work with and was extremely helpful and courteous. I tow a travel trailer and trust the work Auburn Toyota provides.
Jeff has amazing customer service skills and got my car service in a timely manner. I will definitely return to this location for future repairs and services.
First I would like to say that I always thought the service area floor was always so clean I could eat lunch there. I'm in my 70s now, so have known this service awhile.
Jake Mccallum offered friendly service and had expert advice on service needed on two different vehicles. His communication on all issues and status of work was excellent. No one likes to spend money on car maintenance but our experience couldn’t have been better. Online service coupons were honored without hesitation. Thank you, Jake.
I received excellent services from Service Manager Jeffery Lewis. He is an outstanding employee of Auburn Toyota. I have always received excellent services from AT.
Neil greeted me in a personal and professional manner. The service was expeditious. Well done. He informed me that it was time to consider getting new tires for the Prius. And he provided helpful information and comparison quotes on various tires. Recently, I was in for service on my RAV4 and noticed that there was a sale on "Buy 3 and One Free." I noticed yesterday that the sign was still up. I asked Neil about it. "Oops," he replied, "that sale ended on May 1st and I cannot do anything about it." Oh Well. ...
Jake Mccallum was very courteous and expedient I would recommend him to anyone wanting their automobile serviced His knowledge of automobiles is most appreciated Thank you
I want to thank Wayne Craft for the excellent experience we had keep up the great work. I would work with Auburn Toyota again in the future.
Wayne Craft was great and very helpful, answered our questions and helped us with our trade in on a new vehicle. Highly recommended dealership! Check them out!
The experience at Auburn Toyota was fantastic! We bought 2 cars in 3 weeks! Thank you Mike Beane for making this car buying experience so enjoyable.
Very honest, dependable and quality service. Called me to inform me of its needs and didn’t try up selling me services I didn’t need. Appreciate the honesty...
I received excellent service, it was quick and I was back on the road in 1 hour. Everyone wore a mask. Facility was clean. I would recommend to friends
Jake Mccallum helped us with service for our van. As always he was very professional and warm and friendly! He always helps us with both of our cars.
Jeffrey Lewis was wonderful! He was patient, friendly and respectful. He explained everything to me very carefully so I understood what was completed on my car and what was recommended to me for the future. He also listed the things I needed to keep an eye on such as oil level and power steering fluid level. He made my experience a very positive one!!
I was amazed at the great service I got from dropping my car off to coming back to pick up my car generally great service.
I came in for an oil change and a smog that I waited for. They got me in and out very quickly. Thank you for the great service
Jeffrey Lewis helped me and he was very helpful and professional and pleasant. My experience at Auburn Toyota is always a pleasure. I will definitely come back.
Andrew is the best service rep I have ever worked with. He kept me updated by phone and text. He always made me feel like I was the only customer he was handlinh
Mark Neumann has always been helpful and honest. He works so hard to get you the exact vehicle you want. He answers every question and if can’t he will go to someone else for the information.
Jeffery Lewis was courteous, very helpful and made my visit for service very enjoyable. He was helpful and kept me updated on what was needed.
I brought my 2017 Toyota Tacoma in for a factory recall for a fuel pump problem and Jake McCallum," service advisor" let me know that I would have to leave my vehicle for four to six hours to do the work as it entailed removing fuel from the fuel tank so they could replace the fuel pump.Being I was from out of town I was at a loss on how I was to spend the day in a waiting room that because of covid-19 there waiting room could only accommodate about six customers. They also didn't have ...
Michael Beane was profesional and very informative, purchased of this vehicle was nothing but painless, also they purchased my car without any problems. thank you!!
Amazing service. Neal Richardson and Jake McCallum were very helpful and took care of me. This is by far is the best service department .
Great service at Auburn Toyota. Jake McCallum usually helps me. He is great and always knows what I need and gives me the best deal he can. I highly recommend Auburn Toyota and Jake McCallum to services your Toyota.
I was very cranky and frustrated when i called for service. Jake made the experience a smooth and efficient one and made me very happy
I was in and out of there. Service didn't take to long. The guy who helped me seemed nice. I will go back for service
MIke Beane is the most valuable employee. He can answer all your questions because he is knowable about the cars he is selling. Excellent dealership
I was very satisfied with my service appointment at Auburn Toyota. From the initial greeting to the payment, all went smoothly. Brandon greeted me and was very friendly and professional while gathering my vehicle's information. Neal Richardson was my service advisor and was also friendly and professional and did a great job. There were no "surprises" and the service took less time than expected. As always, AJ Cola at the cashier station provided the perfect wrap up experience with her delightful sense of humor. Auburn Toyota has a great team and that is why we continue to ...
Although I purchased my 2010 Toyota venza at the Roseville dealership I insisted on taking it to the Auburn service center due to the fact that they have far better reviews than the Roseville location. I immediately could tell why every employee there was prompt to greet me and assist me in any way possible, the person handling my repairs name was Brandon and he gave me the full breakdown on what needed to be done and what could be done and was not pushy about doing it all and completely understood when I wanted to wait to get the repairs ...
Hi happy with all the was done to service our Toyota Highlander and detail made the car look bran new . I will be bringing it back all ways
I had an excellent experience yesterday at Auburn Toyota. Jeffrey Lewis was very helpful and explained everything to be done to my car. Jeffrey was very courteous and friendly and I was very pleased with my quick service. Thank you, Jeffrey.
We had our 2010 Sequoia in for and oil change and a belt replacement the other day and Jake Mccallum our service advisor did a great job letting us know what services we were coming up on and he got us in and out in less time than estimated. I used to work as a service advisor at a high line car dealership so I can appreciate more than most when even a simple service is done on time and under budget as I know it isn’t all about what is happening at the check in counter there are a ...
Jake Mccallum took his time while listening to me. He kept great communication with me and had my car ready faster than I expected! I will continue giving him my business as well as refer others
The web based service appt. tool didnt get my appt throughto the dealer. When I got there they didnt have my appt. Andrew did manage to fit me in, all-be-it a three hour job instead of in and out. Ride home and back from wife. When picking up there were five people sitting talking at service counters essentially ignoring me. A lady came in behind me who also waited a couple minutes, then got one of their's attention, AND THEY TOOK HER AHEAD OF ME! I finally raised my voice to get some attention. Complete apathy at service cointer! ...
Shopping for a new car and Roger Cappocchi was my salesperson. Roger was very patient and knowledgeable. He was able to answer all my questions and made my car shopping experience pleasurable.
Auburn Toyota, Jacob McCallum and Zach Mathison are the best combination of a service group a person could have. Professional, Helpful and Personable. Excellent Staffing.
Jake was a pleasure to work with, he called and explained everything that needed to be done with the prices. My car was done when he said it would be.
Jeff Lewis was my service adviser for my maintenance on my Camry. He was very professional at his job and every thing was done as i requested.Jeff was very helpful and friendly.
I thought I only needed an oil change but a check light message came on as I was my way to the dealership. I had plans to leave on a driving vacation the next day and was really worried I wouldn’t be able to go. When I shared that with Jake McCallum, my Service Manager he got me a complimentary rental car for the day, he ordered the parts and still got my car back to me early the next day. I really appreciate how much he did to make sure I was able to leave when I needed ...
Jake McCallum was upfront and right on! His diagnosis and quote never waivered. Timely and as explained. Great Job! Super service each and every time. Tundra back on the road (again).
Wayne Craft my sales person and he was great. He was patient and extremely informative, friendly, personable,knowledgeable, but there was also no pressure to purchase.
I worked with Roger Cappoochi at Auburn Toyota using Costco’s car buying program. He was knowledgeable, fair and there was no pressure. I was very satisfied with the experience and would recommend Roger and the dealership to friends and family.
Jeffery Lewis greeted me pleasantly was business like but friendly. Promised the car in 1 1/2 hours and delivered it in an hour and ten minutes. Nice!
Took my Avalon back to dealer for service. Needed to keep car for 4 days to correct issue. Jake kept me advised of work and completion. All under warranty. Great experience. That is why I like Toyota cars. 1997 4 Runner still running strong.
Car wasn’t properly processed. Tire pressure wasn’t checked. Low pressure light came on almost immediately after leaving dealership. Text s to Rocky were not returned. Car had barely enough gas to get home. As part of deal I asked them to fill tank.
From the time Jeffrey Lewis checked in my Prius to the time he let me know that the service was complete, I was informed of what was needed and the costs.
Michael Beane was awesome. Explained everything so I understood. Very kind and patient...much appreciated! Keep up the good work...thanks again! Love my new truck! Stand by for my family/friends to visit you for their auto needs...
Went in for an oil change and tire rotation. Great service. They got my truck in and out pretty quickly and had no issues since the service.
Roger Cappocchi at Aurburn Toyota is a wonderful salesman - low key, non-pushy, and let's the cars speak for themselves. A true no hassle experience!
Fast and easy! Making the appt was quick and easy, then I took my dog for a walk while the maintenance was completed. Jeff was pleasant and cooperative!
I went to your Toyota dealership because the idiot light came on every time I started the car indicated maintenance required. SO I made an appointment. Also we bought the car there 2/19/20. The salesman was Mark Neumann very professional.
Jeffery in the service department had a great attitude and was very helpful and was happy with the job they did on my Toyota Sienna
Quit servicing my vehicles at Roseville Toyota and switched to Auburn Toyota in 2010 after Roseville made me very unhappy. Glad I switched. Going on a road trip soon to the new home and took the car in for an oil change and transmission fluid change. My service rep Jeffrey Lewis who has helped me out through the years did another terrific job with his attentiveness to my concerns and getting the car done in the promised time and at a good price. The only part of leaving the state that upsets me is that I'll probably never find another ...
We had a great car buying experience at Auburn Toyota. Allen Bushee was our sales representative. He has sold us Toyotas in the past. He has always been a pleasure to work with. He listened to what we wanted in a RAV4 and made the buying decision easy. He even gave us a worksheet he had developed that showed everything we needed to know to make our decision. Auburn Toyota is a great place to buy a car.
I was initially helped by Faith, who was super nice and answered all my questions on line. Everyone was very friendly and there was no pressure to buy the day I test drove the car for the first time. I was able to sort out many of the purchasing details via email ahead of time so I didn’t feel like I had to show up with boxing gloves (like one of the other local dealerships I dealt with). I was able to get and get out in a relatively timely fashion. The day of my purchase I was helped ...
I bought a used car for a good price. I drove almost 7 hours round trip to buy it. I was a little upset it has 2 dings in it and I had to pay 50 bucks extra a month for a better warranty that, as a certified pre owned car, I feel should just be included. Also they acted like there was no wiggle room in the price. I should have gotten a little bit off. Oh well. That's the only reason they get 4 stars instead of 5. The process itself was very easy and the staff was super friendly.
I bought a used car for a good price. I drove almost 7 hours round trip to buy it. I was a little upset it has 2 dings in it and I had to pay 50 bucks extra a month for a better warranty that, as a certified pre owned car, I feel should just be included. Also they acted like there was no wiggle room in the price. I should have gotten a little bit off. Oh well. That's the only reason they get 4 stars instead of 5. The process itself was very easy and the staff was super friendly.
Mike Beane made our car buying easy no pressure, no stress experience. We commend his excellent service extended us was far and beyond our expectations.
Not a huge fan of getting my vehicle serviced, but I am glad and reassured to know I’m in good hands my service rep Jake Mccallum. He always goes the extra mile whether it’s looking up a part or getting any odd questions or concerns I have answered. Thanks Jake!
Rodney Robinson was a great salesperson. Very knowledgeable, help to sort out several options. Great personality. Pleasure doing business with him and the dealership. I wish him the best
Rodney Robinson is a excellent salesman. He is very professional in the performance of his work. It was a pleasure dealing with him. Rodney is a great asset to Auburn Toyota Scion.
The dealership is great. Good service, personable people, quick service and I really, really, really could not be more happy with the service that Auburn Toyota offers.
Have always gotten good service and Jake is keeping it going. Polite and made sure I understood what I needed. Quoted me 3 hrs and was done almost to the minute. Have been going to magnus's Toyota for 10 yrs with Prius and will continue with Lexus
Thank you so much to Roger Cappocchi at Auburn Toyota! It was such a great experience with very helpful people! Very pleased with the service!
It was truly a peaceful experience working with Wayne craft he helped us with the process of buying oh 2019 Subaru outback. He was extremely knowledgeable and when there was a hold up and timing he was very good at explaining what was going on. It took much shorter time than I thought it would. Wayne I was very polite and nice and a good salesman. I would definitely recommend my friends to work with Wayne craft at the Toyota dealer in Auburn California
Thank you Rodney Robinson for your professionalism and making my wife and I have a non- stressful experience at Auburn Toyota. We love our new Rav4. Chris Brunson and Ron also made our experience excellent!!!!
Although I didn't make my final vehicle purchase with Auburn Toyota, I wanted to thank Mikki at the dealership for her helpful assistance. She and the other staff members were very informative regarding my Costco Auto purchase program and all that is involved in the process. They offered good follow-up information regarding my vehicle search. In the end I didn't use my Costco Auto membership to purchase a car as I fortunately got lucky and found a great deal elsewhere, but just wanted to say thanks to Mikki and the Auburn Toyota staff for their customer service.
Service advisor Jeff Lewis was very professional, completed all repairs requested, and on time. He is an asset to your company. I will be returning to Jeff for future service repairs.
Jake McCallum provided excellent customer service--very professional and efficient. I was dropping my Highlander off for routine service. Since I needed tires, he told me about the special Toyota was conducting--buy 3 tires and get the 4th for $1.00. I decided to take advantage of the special. Jake gave me an estimated time of completion, and it was ready at the time he said it would be. I have been bringing my Highlander to Auburn Toyota for service since 2010 and will continue to do so for the excellent service they provide.
My experience with Toyota was amazing. Service was outstanding!!!!!Very professional, fast and efficient. Over the past 20 years I have purchased my Toyota's at Auburn Toyota and recommend my friends and family to Auburn Toyota. Love to deal with these folks.
So far Excellent service from Paul Kimbrel. Very knowledgeable about the Prius. Gave very informative instructions on the operation of the vehicle. Very well mannered and professional.
Service that goes above and beyond to make sure your buying experience is excellent. From the purchase to the service, the folks at Auburn Toyota are great!
Had a great experience with Auburn Toyota. They repaired my Corolla very fast and efficient. It was a very effortless process and very Covid-19 safe!
The team at Auburn Toyota was great. They were able to quickly let me know whether the car was available and were also able to add on the accessories I wanted before my arrival. Buying process was super quick after the test drive, and the best part was there is no markup scam on their inventory!
Auburn Toyota and their sales representative Zach Mathison, took real good care of me. They followed my specifications from beginning to end. Zach found a Corolla within my budget and next he scheduled a test drive for me. After that financing followed smoothly. I’m very pleased with how my purchase was handled and recommend Auburn Toyota for anyone in the market to buy cars.
Neal was an outstanding front person. He was very friendly, cordial, polite and accommodating. Great asset for any company. He definitely deserves a pay increase as competitors are always recruiting top talent.
I had a wonderful experience with Auburn Toyota. They are very professional, and always kind. Thank you Jake Mccallum for looking into my service plan.
This is my 8th vehicle purchase of my young (ha!) life and this truly was the best, easiest buying experience I've ever had. I worked with Faith DeVilbiss to reach a deal I was very happy with for both the purchase and my trade-in value. Once we arrived at the dealership, Rodney Robinson took over and finished the paperwork and showed us everything about the car. At no time were we pressured to buy add-ons and there were no hidden dealer fees anywhere. We were in and out in half the time any other purchase I've done has ...
Jake Mccallum took my new truck for service and install for running boards. The work was very good and completed on time. I’ll return for future service.
Auburn Toyota helped me get my car 3 years ago. I went to another Toyota of a different city first, but Auburn Toyota was way better. I didn't wait half a day to get my car, and everyone was respectful. Kristen Townsend went above and beyond as far customer service goes. I'm glad I got my Prius then. I have moved to the Bay Area, and I still miss Auburn Toyota.
I had been searching everywhere for my specific used dream car . I found it on the Cars app . I sent an inquiry to them through the app. They sent me an email reply I was able to make an appointment to come test drive the car the next day. I sent them all of the information they needed ahead of time they had the car up and ready for me when I arrived. I turned it on an was immediately sold! I was pretty excited. The people in the dealership said I made their day because I was so excited! ...
I have never had a problem with the service or sales dept- the service has always been highly efficient. I gave the customer service a 4 star because of a billing error. That was rectified in a timely fashion, considering it was the weekend....
I did not have an appointment but Jeff Lewis was able to get me in and out within 1 hour for a routine service on my car. Great Job Jeff!
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