Customer Testimonials

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DealerRater May 30, 2024

First buying experience with no pressure and easy from start to finish. Our salesperson, Faith, was very patience, no pressure, very knowledgeable, and great to work with. The dealership was very fair with the trade in pricing. The Finance manager Greg catered our options to suit our needs and was extremely helpful in completing the process. Would recommend this dealership 100%

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DealerRater May 29, 2024

No pressure buying experience. Super helpful, friendly and genuine staff who worked with me to get the payment I needed. They even took me to dinner because the wait for finance was longer than usual! Great people!

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DealerRater May 24, 2024

Rocky was great finding me a truck and keeping me updated on its delivery. I would recommend Rocky and the Auburn dealership

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DealerRater May 10, 2024

I’ve always had excellent service at Auburn Toyota. Today Jeff Lewis provided exceptional service for me while I purchased new tires and an alignment for my RAV4. Auburn Toyota will continue to be the dealership where I receive service and purchase future vehicles. Thank you!

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DealerRater May 7, 2024

I went in to have my 2022 Sienna serviced and Donna Bender was so pleasant to converse with. She explained everything to me. It actually took less than she said, but that is a good thing. I wish all employees were like Donna.

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DealerRater May 5, 2024

My husband and I were very pleased with our experience at Auburn Toyota. Faith Devilbiss went above and beyond to find us our highlander. We thought it would be months instead of two days til we received our car. The experience was pleasant and hassle free. We would recommend Auburn Toyota to any one thinking of buying a new car.

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DealerRater May 1, 2024

Easy to make appt online. Donna Bender was very welcoming and explained everything , even pointed to me some nice outdoor benches in the sun to wait at while my car was quickly being serviced.

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DealerRater Apr 24, 2024

Another great experience having my vehicle serviced at Auburn Toyota. Donna Bender went over everything and had my vehicle out in just over an hour.

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DealerRater Apr 23, 2024

Had to get repairs on my Tacoma after someone backed into it. It’s such a hassle dealing with insurance ect but Toyota Collision Center made it as stress free as possible. Jeffrey Lewis did fantastic work on the Tacoma as well. It looked amazing when it was finished! Jeff was personal, professional, and went out of his way to accommodate our busy schedule. Hopefully we won’t be back soon but if we are, we know we’ll be taken care of.

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DealerRater Apr 22, 2024

Donna Bender is a gem. Dealership is so lucky to have her on their staff. Professional, friendly and funny too. My service was done in no time at all. I will be back

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DealerRater Apr 11, 2024

Great experience. Jeff was so friendly and helpful! The waiting rooms were cozy and nice!

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DealerRater Apr 7, 2024

Donna Bender was very thorough and very nice to me when I walked in it was my first time. She went over everything and explain things to me. I’d also bought my Toyota at a different Chevrolet dealership so none of the back history was available. She let me know what to do next time I come in. Very nice experience with your coffee machine comfy seating also! Thank you!

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DealerRater Apr 3, 2024

The car service was done very efficiently from the phone call to make the appt to collection after. Well done

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DealerRater Apr 2, 2024

Auburn Toyota is located in a safe location very close to freeway. Auburn Toyota staff especially Roger Cappocchi is very friendly, helpful, respecful and very accomodating staff.

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DealerRater Mar 29, 2024

Jeffrey Lewis Great service he has helped me during previous appointments. I will always have my RAV serviced ay Auburn Toyota

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DealerRater Mar 28, 2024

Jake McCullum is the best. I have complete confidence in his making sure my 2004 Toyota. Highlander Which I bought new from Toyota Auburn, will run for another 100,000 mles. It has over 300,000 now and it runs like it is new. Thank you Auburn Toyota for Jake, he s a valuable asset to your company.

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DealerRater Mar 27, 2024

Jake McCallum did an excellent job, and I got my car back sooner than expected.

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DealerRater Mar 22, 2024

We were very pleased with the customer service we received. Thank you to Cody and the team, we have received the exact car we were looking for!

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DealerRater Mar 22, 2024

Great experience at Auburn Toyota, pleasant and professional. Place I will be going for many more years to service my Toyota.

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DealerRater Mar 18, 2024

We finally resolved the "rattle" in my Venza. Jake was very good at setting up the process. The ride along confirmed the problem. During the ride the Head Mechanic identified the problem area and explained it as well as another problem with the roof rack. Jake got the repair done in little over an hour from when I drove in. By keeping me informed of the timing, he saved me a trip home. A trip home would have taken as long as the repair.

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DealerRater Mar 16, 2024

Wayne Craft was an excellent salesperson. He was easy going and pleasant. He is very knowledgeable and helpful. I have already recommended a family member to purchase from Mr. Craft. I will continue to do business at Auburn Toyota, thanks to Mr. Craft.

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DealerRater Mar 15, 2024

Cody Culwell was the face of Auburn Toyota and I had the pleasure of working with him on purchasing my vehicle. He was friendly, helpful, and engaging. Also in the finance dept a shout out to Greg Schmit, Thank you both for a smooth transaction.

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DealerRater Mar 15, 2024

I've worked with Jacob Mccallum for several visits now. He is always on top of my truck's needs and is personable and polite. The waiting area is clean and comfortable, my visit was as pleasant as possible.

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DealerRater Mar 13, 2024

Donna Bender was so helpful and kind. She made sure my cat was in for the right service and researched what I need in the future. She was friendly and trustworthy.

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DealerRater Mar 12, 2024

ABSOLUTELY FANTASTIC SERVICE! I EVEN BRING MY NON-TOYOTA VEHICLES HERE DUE TO THE GREAT SERVICE!

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DealerRater Mar 12, 2024

Donna Bender was a pleasure to work with. She was professional, courteous, and friendly! Thank You!

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DealerRater Mar 11, 2024

Wonderful experience. Staff member Jeffrey was very efficient, friendly and knowledgeable. A pleasant experience. Thank you for your expertise and great smole.

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DealerRater Mar 8, 2024

They were very courteous and thorough. Listened to my concerns and gave great feedback. Jake Mccallum was my associate that worked with me and he was great! Good communication and follow through.

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DealerRater Mar 8, 2024

We were very happy with the service that Faith have given us and the help that we got at the service side from we think Galen Freman.

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DealerRater Mar 7, 2024

Jake Mccallum helped me the last several times I came in. He is very attentive and gracious and always returns my calls in a timely manner. He helped me get a rental car. I especially liked the time he spent thoroughly going over the needs of my older car "2003" and explaining what was dangerous and what could wait. I needed $10,000 worth of work done to bring it up to speed. Thank you Jake!

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DealerRater Mar 6, 2024

Faith Devilbiss was kind and helpful. There was no pressure and I didn't feel rushed. She was patient even when we were looking at the used trucks in the rain. Everyone at Auburn Toyota were very friendly

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DealerRater Mar 4, 2024

Mike Beane, sold me my 2024 Camry had a great attitude and very professional. He took the time to answer all my questions and was so helpful. I was very happy with my experience with Auburn Toyota.

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DealerRater Mar 1, 2024

A very pleasant experience No pressure, no hassles and salesman Bill Hamill is wonderful to work with. Highly recommend

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DealerRater Feb 29, 2024

Nate Olson did my most recent service. The car was completed on time and was clean and with a complete annual checkup. I feel confident that Nate and the entire maintenance staff know their jobs and are provided a location, reference materials, training and specialized equipment to perform at the highest level.

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DealerRater Feb 28, 2024

Nate Olson got our 35,000 mile service on the Rav-4 done quickly and updated our file to show we had service portfolio (prepaid service). Very satisfied.

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DealerRater Feb 27, 2024

Jake McCallum was professional and courteous. Thanks for your great attitude. We appreciate it and hope to see you at our next service appointment.

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DealerRater Feb 27, 2024

Donna Bender took great care of me while I had my car serviced. Thank you so much. RB.

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DealerRater Feb 22, 2024

The service we had performed on our older Toyota Forerunner was great! Also, our salesperson Andrew Gibbs went above and beyond to communicate clearly what to expect, and he was very knowledgeable and efficient. We would recommend Andrew and the service department to anyone!

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DealerRater Feb 22, 2024

Nate Olson was professional and pleasant and handled our visit efficiently. We enjoyed working with him.

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DealerRater Feb 21, 2024

Shane O'Reilly assisted me and was very knowledgeable. He was patient in answering my questions. He also took care of an issue with my hatchback. Thank you Shane

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DealerRater Feb 16, 2024

Provided quick and thorough service. Experience was enjoyable and I will be returning in the future.

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DealerRater Feb 16, 2024

My agent Faith Devilbliss was extra helpful and attentive. I would buy from them again.

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DealerRater Feb 16, 2024

Donna Bender was very friendly and efficient when I checked in for service. When it was evident that I needed two extra maintenance things done, she explained it clearly. Also went over everything clearly when the work was done. Pleasant and good at her job.👍

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DealerRater Feb 15, 2024

Jake was very friendly and personable, he answered all of my questions, and got my car done before I was told it would be done. He even found me the coupon for my oil change that I could not find.

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DealerRater Feb 13, 2024

Excellent customer service. They are very kind and caring. They finished faster than they promised.

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DealerRater Feb 10, 2024

Jake and Ryan went out of their way to be professional , helpful and generous with service. Thank you both.

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DealerRater Feb 7, 2024

Donna Bender is vey pleasant, knowledgeable and helpful. My car needed new tires, and she provide it me with and estimate before I left.

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DealerRater Feb 2, 2024

Tori Buentello in the Service Department is amazing. She explains the process and services in an easy to understand way and is great about following up!

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DealerRater Feb 2, 2024

They are always extremely pleasant, very helpful and very willing to work with you to iron out any issues you may have. I have yet to run into someone who wasn’t pleasant and didn’t seem to really enjoy their job and truly want to help the customer.

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DealerRater Feb 2, 2024

Cody Culwell was great to work with. I appreciated his non-aggressive attitude and professional demeanor with our car purchase. Highly recommend Auburn Toyota and Cody.

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DealerRater Jan 30, 2024

Jeffrey Lewis was excellent on listening to my needs and making sure the team followed through on the requests. A please to work with. Great dealership and service team.

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DealerRater Jan 30, 2024

Understands Japanese style customer service. Jake Maccalum is the best i have worked with at any Toyota shop.

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DealerRater Jan 30, 2024

From purchase to owning the car for 2 years, I appreciate the professionalism and courtesy that Auburn Toyota displays. Their whole operation is very impressive. Moreover, I had previously purchased a Toyota from a nearby dealership- big mistake!, but I make up for it by having service performed by Auburn Toyota.

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DealerRater Jan 29, 2024

Would definitely recommend Auburn Toyota for anyone looking to buy a new or used vehicle. We were given a very fair price on our trade-in and there was no pressure, everyone was helpful especially our sales person, Rodney Robinson (Rocky)! Auburn Toyota refers to themselves as a family business and working with Rocky and Zach Mathison proved that that was true! Thank you again Rocky. Zach and Auburn Toyota! Thanks, Tim and Margaret C.

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DealerRater Jan 25, 2024

Dealership professional, well run. Have bought several vehicles and used service for about 14 years

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DealerRater Jan 25, 2024

I have been scheduling my maintenance work at this dealership and am very pleased overall with their attention to detail. I did have a an issue during this visit and it was resolved quickly to our satisfaction.

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DealerRater Jan 24, 2024

Wayne Craft at Auburn Toyota is friendly and straightforward to work with. And a nice guy. We got the car we wanted at a fair price.

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DealerRater Jan 23, 2024

Everyone is welcoming, helpful, and respectful of time. Have received good service the four years I’ve lived in Auburn. Jeffrey Lewis was very efficient in what my service needs were. Gave me a print out on what I needed soon when reach 150,000 miles, but did not push pressure on me to have it done that day since I wanted to wait for next service.

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DealerRater Jan 23, 2024

I would definitely recommend Auburn Toyota to anyone looking for a new vehicle. The car I inquired about was already pulled up to the front when I arrived at the dealership. I had anxiety from needing a new car and not having the best credit. Working with Adrianne Wisnewski in sales, she put all my stresses at ease, (and i had many). Adrianne is kind, funny and most importantly, she is honest. I was approved for a loan within minutes, given a fair trade amount for my car. I then began working with Brittania Garcia in finance, who is amazing. ...

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DealerRater Jan 22, 2024

I've gotta say, with two Toyotas from Auburn Toyota over the past ten years, we have become really spoiled. Sales service is outstanding (Pooch is a gem!) and my routine servicing could not be easier. Jeff is nothing short of terrific. Always helpful, professional, prompt and just crazy easy to deal with. We could not be happier. Thanks, guys!

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DealerRater Jan 19, 2024

Great customer service by Jeffrey Lewis. The good news is that I got my vehicle back sooner than promised. 👍

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DealerRater Jan 19, 2024

My mom was visiting from out of town and her service light came on. I called the dealership and they got my car right in. Everyone was very friendly and helpful.

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DealerRater Jan 18, 2024

I went into Auburn Toyota to test drive 2024 Rav4s. Having done as much research as possible before heading to a dealership, I knew I wanted one, I just hadn’t decided on the package and trim yet. Roger Cappocchi, otherwise known as Pooch was patiently waiting out front in the rain to welcome us! From the second he greeted us, until we closed the sale, he was patient, informative, and extremely kind! Britt and Zach on the finance team were also amazing and made the process painless and smooth! I will always buy Toyota, and from this point on, ...

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DealerRater Jan 17, 2024

We appreciate the quality of time spent with Donna Bender your service writer. She was very polite and genuine.

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DealerRater Jan 17, 2024

Nate was very helpful and assisting me with getting my car back up and running. I especially appreciated the fresh car wash after the service

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DealerRater Jan 17, 2024

Donna Bender greeted me at the door, and everything was taken care of for me from then until we left, including arranging for the courtesy car. We will be back.

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DealerRater Jan 16, 2024

I’ve been dealing with Auburn Toyota for 25 years, both buying new and used Toyotas and have always been very happy! The Service department is excellent and the service reps are always friendly and helpful, especially Nate Olsen and Jake McCallum. It’s always a pleasure to deal with Auburn Toyota!

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DealerRater Jan 16, 2024

It’s not about the dealership ! It’s about Tori in service! She’s the Best

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DealerRater Jan 13, 2024

I took my 2023 Corolla Hybrid to Auburn Toyota for a 15000 mile service. Donna Bender was great in explaining everything. My car was ready in less time than the 1.5 hours estimated.

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DealerRater Jan 11, 2024

Jeffery Lewis has been my service writer both times I have had my services done since buying my 4 Runner from Auburn Toyota. He has been quick to greet me and has been great to work with. Would recommend Jeff and the dealership for vehicles and service.

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DealerRater Jan 11, 2024

Got me in quick and provided a great service all around. Thank you Jake McCallum and Auburn Toyota!

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DealerRater Jan 9, 2024

Jake is the best. Great service and parts department. Quick and efficient same day service

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DealerRater Jan 8, 2024

I called about a car I saw on line, but t was the one I wanted, so I bought it! No fuss, no pressure and they were fairly prompt!

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DealerRater Jan 5, 2024

Everyone that we worked with was very courteous and showed us exceptional service. Wayne Craft went out of his way to really help us navigate the used vehicles on the lot to ensure that we were getting all the things we were looking for in our next vehicles. He is very personable was so easy to work with!

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DealerRater Dec 29, 2023

The dealership was very comfortable and friendly. We enjoyed the fireplace and felt very at ease. Zach Mathison was very patient with all our questions and very courteous as well as knowledgeable.

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DealerRater Dec 29, 2023

The service department was efficient, fast, and friendly. I will definitely use them again for my new car service.

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DealerRater Dec 28, 2023

We purchased our 2021 Venza from Auburn Toyota and frequently have it serviced here. All of our experiences have been very positive, from initial purchase to periodic maintenance. We have found a degree of professionalism and honesty here that was sometimes missing in our local Toyota dealership closer to Sacramento.

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DealerRater Dec 27, 2023

Wayne Craft At Auburn Toyota went above and beyond to get the car I wanted, was so considerate and very knowledgeable. I highly recommend Wayne Craft to anyone looking for the Toyota they want. Kathlene Rollins

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DealerRater Dec 23, 2023

Adrienne, our salesperson, was professional and did not pressure. She was honest and provided good information.

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DealerRater Dec 21, 2023

Auburn Toyota has been a very efficient service location, recommend Donna Bender has service rep

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DealerRater Dec 20, 2023

I love keeping my money local and because they don't mark their cars up like other dealers it's much easier to do so.

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DealerRater Dec 20, 2023

We had a pleasant experience, all questions were answered and they honored another dealer’s price for the same vehicle. However they were not willing to bargain any further by lowering the price or giving any other add ons. The sales person Jake Onorato was helpful and very nice, he asked the sales manager about any other offers and add ons. Jake went through the vehicle with us and programmed both of our phones. I have only bought 2 other brand new vehicles in my life so not really able to give a better rating as I don’t know if ...

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DealerRater Dec 15, 2023

Auburn Toyota helped me get my dream car. They were very pleasant and friendly in every stage of the buying process.

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DealerRater Dec 14, 2023

I have owned a Toyota truck (1990 Small Truck, 4WD 6-cylinder) for 33 years. It still runs strong with over 500K hard, construction biz miles on it. I have also owned a Prius Prime for the last six years. I have always taken my vehicles in to be serviced at Toyota dealerships. My Prius Prime has been serviced by the dealership in Auburn, CA since I purchased. The service at Auburn, CA Toyota is exemplary. I want to add a personal recommendation to the Toyota service rep named Nate Olson. One top of the greate service I've enjoyed at the Auburn ...

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DealerRater Dec 14, 2023

I always get treated very well when I get my truck serviced by Auburn Toyota and Donna Bender is very polite and helpful

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DealerRater Dec 13, 2023

We are very pleased to work with Auburn Toyota! It's obvious that they want the customer to be happy.

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DealerRater Dec 12, 2023

Love Auburn Toyota, so much better than that shady Auto Mall shop. Tori Buentello is great and treated me like family.

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DealerRater Dec 12, 2023

I had the greatest service. Donna went above and beyond to make me feel so good. Very,very knowledgeable. You will see back for my next service.

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DealerRater Dec 7, 2023

Jeff Lewis alway gives me great service. Auburn toyota has serviced my cars for years and always done well.

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DealerRater Dec 7, 2023

Auburn Toyota is a GEM the facility is very clean waiting area is bright and cheery. The workers are happy and eager to check you in.

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DealerRater Dec 5, 2023

Jake McCallum was extremely helpful and identified a service that was identified as being possibly needed but he said not needed. Saved me about $200! Also helpful was his co worker Nate. All representatives very cordial and helpful!

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DealerRater Dec 5, 2023

The car the buying experience was awesome! The no-pressure attitude of Adrianne is what put it over the top for me. When I’m in the market for another vehicle I will definitely stop here first.

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DealerRater Dec 4, 2023

They’re always pleasant professional, and for the most part handle everything very smoothly. I’m very pleased with everybody that I’ve dealt with in this dealership.

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DealerRater Nov 30, 2023

The Auburn Toyota Dealership has wonderful customer service, clean facilities, and friendly yet professional employees. My service advisor, Jeffrey Lewis, has helped me on many different occasions. He is thorough yet patient when explaining something to me. If I have a question, he listens attentively and answers in a way that I can understand. As I have gotten a little older, I use a cane these days and it is sometimes difficult for me to get around. Mr. Lewis always lets me know a couple of minutes before they call my name so that I can adjust my cane and ...

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DealerRater Nov 30, 2023

It is a very professional and friendly place. We had pretty good experience buying our car.

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DealerRater Nov 30, 2023

Appreciate very much low-key and the no-hassle attitude of the dealership. This made all the diffrrence.

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DealerRater Nov 29, 2023

The distance to Auburn Toyota from where we live is over 50 minutes without traffic so the dealership was never an option. However, we were looking for a very particular vehicle and they had it in production. The online customer service and salesmanship was phenomenal throughout the whole buying process. They provided close communication with estimated timelines and information. Jake Onorato and Zack Mathison was great to work with and we will be a returning loyal customer despite the long distance.

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DealerRater Nov 29, 2023

Donna Bender went above & beyond to keep me informed during my service visit. Auburn is about 20 miles extra for me, but I continue to go to Auburn Toyota because of people like Donna. Thank you Donna, I appreciate your extra support. Carol Butterfield

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DealerRater Nov 29, 2023

Shane O’Neill was very good. Ok more words. Dealership was clean and convenient too

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DealerRater Nov 28, 2023

Auburn Toyota has given my vehicle and myself excellent service. Donna Bender was polite and helpful in all respects.

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