Customer Testimonials
The Auburn Toyota Dealership has wonderful customer service, clean facilities, and friendly yet professional employees. My service advisor, Jeffrey Lewis, has helped me on many different occasions. He is thorough yet patient when explaining something to me. If I have a question, he listens attentively and answers in a way that I can understand. As I have gotten a little older, I use a cane these days and it is sometimes difficult for me to get around. Mr. Lewis always lets me know a couple of minutes before they call my name so that I can adjust my cane and ...
It is a very professional and friendly place. We had pretty good experience buying our car.
Appreciate very much low-key and the no-hassle attitude of the dealership. This made all the diffrrence.
The distance to Auburn Toyota from where we live is over 50 minutes without traffic so the dealership was never an option. However, we were looking for a very particular vehicle and they had it in production. The online customer service and salesmanship was phenomenal throughout the whole buying process. They provided close communication with estimated timelines and information. Jake Onorato and Zack Mathison was great to work with and we will be a returning loyal customer despite the long distance.
Donna Bender went above & beyond to keep me informed during my service visit. Auburn is about 20 miles extra for me, but I continue to go to Auburn Toyota because of people like Donna. Thank you Donna, I appreciate your extra support. Carol Butterfield
Shane O’Neill was very good. Ok more words. Dealership was clean and convenient too
Auburn Toyota has given my vehicle and myself excellent service. Donna Bender was polite and helpful in all respects.
This dealership has a large inventory of car so it helps me to find my car very quickly.
Even though I apparently brought my car in a week earlier than my appointment, Donna Bender worked me into the schedule and got my car ready for me by the time I needed it.
No hassle, informative and went out of the way to locate and transport the vehicle I wanted
First time to service department in Auburn and everyone was nice and helpful. Truck was done in a timely manner
We had a great experience with our salesperson Cody Culwell and our finance manager Chris Carew. Overall customer service was excellent!!
Great service and fantastic communication. Love the shuttle service as well. Thank you Ryan Toohey & Donna Bender
I am so.pleased with the service Toyota., in the person of Jake McCallum, brought to me and in repairing my car. Kudos to Jake and his professionalism and kindness.
The facility is newly renovated and beautiful. Wide selection of used, Certifiied and new vehicles
Jake Onorato worked with my wife and me for a week to get us the Tacoma we were looking for. Jake was personable and professional without be high pressure. And actually no one at Auburn Toyota was high pressure any of the days we were there. When we finally decided what truck we wanted, he held it for several days until we could make it back in on our next day off. We are very happy.
Thank you for your great service, as always. Nate Olson explained me what service I need, gave me the estimate before working on my car. Also when extra work was needed he contacted me and told me what the finding was and gave me an estimate for how much it costs. I appreciate honesty and integrity. I will definitely recommend Auburn Toyota to family and friends.
I received an email with awesome coupons which were greatly appreciated !! I was able to get an appointment on a day that worked best for me. Upon arriving for my service I was greeted by Donna Bender, a very sweet and gracious lady who was extremely helpful and knowledgeable about the service I was to receive. Everyone I came in contact with was friendly !! Very much appreciated the great service.
Fast, timely, pleasant, friendly, the explanation of work was excellent. Donna Bender is the best
They were very clear on the service we went in for, gave very helpful information, we’re very quick in seeing us and efficient and gave us good rates. Will be going back for anything related to my Toyota in the future. Very polite and professional
Very straightforward, honest, low pressure. Very different from other dealers I’ve been too. Will return when I need another car.
Ask for Adrianne Wisnewski! We dropped by to test drive two options. No pressure sales professional was exactly why our experience went so smoothly. Once, agreed upon, we didn’t wait long before signing with Greg in financing. We were out the door in record time. Much gratitude,
fast service and low-cost questions were answered.as they explained everything. Reviewed the maintenance done on vehicle.
I specifically worked with Nate Olson in service but the young woman that greeted me was amazing. She even asked me if I remembered to ask someone how to use the windshield washer when she brought my vehicle to me after the service. I had not. She had me get into my SUV she got in the passenger side and showed me what to do. I have never owned a Toyota before. From Rocky Robinson in sales to the service department I am impressed with Auburn Toyota and the staff.
Billy was great. Process went very smooth and car was in excellent condition. Overall very happy with Auburn Toyota!
Great customer service starting from checking in on arrival to service desk, Jeffery Lewis, to check out/pick up.
I used to go to Roseville Toyota because of your employee Shane O’Neil. He is the best at what he does. He is very knowledgeable and professional. As long as he is there I will never go anywhere else. Thank you
Neet and clean space . All work got done on time.Nate Olson he is service advisor he’s very helpful fellow.
Rodney (Rocky) Robinson was so helpful in finding me my dream car! He is communicative, kind, and very knowledgeable. I highly recommend Auburn Toyota and if you get to work with Rocky, you’ll be in great hands!
Tori was so incredibly knowledgeable & made me feel comfortable about the services being done. Such amazing customer service on her end!
Jeffrey Lewis was courteous and very knowledgeable. He not only brought me up to of work to be done.
Adrianne Wisnewski helped us so much with our Tundra purchase. She was very thorough and personable. I’d buy another Toyata from her.
Jake Mccullum provided personal service and resolved concerns Prior experience with the service department were not satisfactory Jeff and Ben H were helpful as well One suggestion would be that for a 60K check up that cost a minimum of $1500.00 a courtesy vacuum of the front floors would be good too!
Loved the no pressure, extremely friendly and personable staff, exceptionally clean. I really like the smaller dealership of Auburn Toyota, much more comfortable and welcoming, that any larger dealership I went to in searching for my new car.
Donna Bender was very personable and conscientious in dealing with us regarding servicing needs, parts, etc., during our car check-up, and discussing all the details related to getting new tires for our car, i.e., bargains, pricing, scheduling. Excellent service--thank you!
This is the first dealership that was willing to work with me. I talked with dealerships all over CA, Mike Beane was very friendly, patient and knowledgeable. He is very helpful.
Always a good experience when I visit Auburn Toyota. Nate Olson is always great to work with. I also thank Lee, Tony, & Ryan for making Auburn Toyota a pleasant place to purchase & service my vehicles. Love the remodel, too!
Jeff was very helper and got help for moving my process on very quickly. I appreciate Jeff very much.
Because of my experience, i sent my boyfriend to get his new car as well as some friends
Roger Cappocchi helped us with the purchase of our new Toyota Camry. He is very easy to talk to. Wanted to help us in the purchase of the car that we were interested in. Not pushy, which we really liked. Felt we could trust him to be honest! Really took the time to explain everything in the car and how it worked. Also helped with some programming in the car and with my cell phone. Really appreciated that! Would definitely recommend Auburn Toyota and Roger!
Victoria Buentello was great to help us in the service dept. Took care of us right away, and as soon as our car was ready, she let brought our paperwork and keys. The car was ready sooner than expected. Did a great job with the blackout letters we asked for. Your service department is great! Nice people, very efficient!
Everyone here were great to work with and treated us with respect. Jake helped us in the purchasing of our new vehicle and was knowledgeable, kind and easy to work with. Much thanks to Auburn Toyota for going above and beyond for my birthday Eve!
No pressure to buy. Rodney (Rocky) Robinson was very knowledgeable and spent time answering all our questions. We were put on a waitlist for our car preference and called when it became available. No high pressure sales which we aprreciated.
Very helpful. Easiest car buying experience I have had. Michael Beane was knowledgeable and did not put any pressure on me. He let me take my time and was very patient
Friendly people and special thanks to sales department Zack and service dept Jeffrey Lewis. Thanks to Suttle driver Trudy.
Nate Olsen was great as usual. Very professional and kind. He kept me informed and gave me options.
The dealership is clean and well organized. EVERY person we dealt with was nice and professional. Adrienne is an excellent, pressure free and professional sales person. Thank you Auburn Toyota.
Our car buying experience was fantastic. The salesperson was kind and understanding if our wants.
Victoria Buentello did an awesome job at service, Victoria was extremely helpful Victorias knowledge was outstanding and went above and beyond being helpful. Awesome job Auburn Toyota !!!!
We've purchased two cars at this dealership, both with the Costco discount, and everyone has been helpful and knowledgeable. We've also been using Auburn Toyota for service and have been happy with the service we've received. Grateful to Tori who always takes care of me!
Nate Olson has helped me out many times. We have been bring our Tacoma and Corolla to this dealership for years. He always has a smile and he is very good staying in touch with us about the vehicle's when they are being serviced. Great guy!
The service center at Auburn Toyota is absolutely top notch. They always have your vehicle done before the estimated time. All of the service advisors are great to work with. Jeffery Lewis helped me this time & I was not disappointed.
Auburn Toyota service dept has always been on top of it. Since the first time I brought my 2021 Rav 4 in for routine maintenance they have been very quick and efficient. Nate Olson is who helped me this last time and he was friendly and helpful. I also bought our Rav 4 from Auburn Toyota, great sales team too.
Auburn Toyota’s service department does a good job with servicing my 2013 Tacoma pickup truck
I always take my car to be serviced at Toyota Auburn dealership, because they are trustworthy.
The service here is outstanding! When you come here you're treated like family. They really care about making sure that all your needs are met not just getting you in and out. I recommend Auburn Toyota to anyone looking for a new or used vehicle or a lease or rental. Nate Olsen helped me when I came in for service and he went above and beyond to make sure I left happy.
Been coming here since 2012 with never any complaints. Everyone is always friendly and courteous.
The service center at this dealership was quick and efficient. Donna Bender assisted me and was very helpful in providing me with additional information regarding the service.
Easy check in with Jeffery Lewis...he even gave me a tip on a quiet place to read my book while waiting.
Donna Bender took great care of me - start to finish - when I brought my car in for service
We have always used Auburn Toyota since 2018 for our maintenance on our vehicle. We have been extremely satisfied every time, courteous knowledgeable, and everything completed in a timely manner.
I was very impressed with the timeliness from beginning to end. I was informed what the service included. During the service I was called to let me know what was needed to be done & my approval. The professionalism was exceptional.
My check-engine light came on. I called Auburn Toyota service and got a same day appointment. They cleaned the airflow sensor then the car was good to go! Thanks to the Auburn service team and Jake Mccallum for the fast expert response.
Jeffrey Lewis assisted me, He was professional, helpful and informed. Very pleasant and has excellent customer service skills.
Nate Olson my service rep gave quick,efficient customer service and good referrals to parts and sales personnel.
Great service and very professional stuff. I would recommend them to any one for sure.
Service Advisor Jake McCallum at Auburn Toyota gets 5 stars from me for sure. A Short notice service request was fulfilled from check in, rental car, and DONE same day. Can’t promise that is always possible but if Jake and his team can make it happen they will. Honorable mention to Rocky, Chris, Sean and Bert. Keep up the good work.
We had excellent service purchasing our 2023 Prius at Auburn Toyota. Zach Mathison, our salesman is outstanding at his job. Our experience with every employee at Auburn Toyota has be pleasant.
Donna Bender was great and provided excellent customer service. I like how open she was about the repairs that I needed.
We have used Auburn Toyota for the past 20+ years and get all our service done at the dealership. I specifically call on Jake McCallum for my service as he is familiar with our cars, remembers us as clients and give us his full attention when necessary. Jake offers great advice and helps in making major financial decisions on the service of the vehicle. Great Job!
I had excellent experience start to finish Sales Manager Sean Very professional super nice and gave me truck in great shape cleaned gas up. Out of all dealerships I have bought cars from I have bought the most pleasant experience. I would go back in a heartbeat to buy any car from Especially Toyota and there service dept looks great and prices are cheaper than anywhere else. If I could rate then 10 stars ⭐️ I would! They covered every concern and treated me like family! Well done Auburn Toyota! Sean sales manager and Dave and Chris finance guy did amazing job ...
Salesperson followed through on all questions that required further investigation, got back to me in a timely manner and he was very helpful and patient. I would recommend Auburn Toyota for future purchases. Thanks
Attentive to service needs and pleasant to work with each time I have called & gone in.
Really appreciate the helpfulness, friendliness, and knowledge of service writers, especially Donna Bender. She was personalble, updated my records, and made a nice start to my day.
Jeffrey Lewis was very professional, efficient and personable. He immediately got my car serviced and addressed every issue. Thanks Jeffrey for your quick service.
Nate Olsen - Srvs Dept - professional, knowledgeable and extremely polite and attentive. Great representation of dealership.
Andrew was excellent in his customer service, but since the same problem with my car remains, I could only give a good rating.
Great service. Nate Olson was very helpful and reassuring. It put my mind at ease.
Beautiful and clean showroom and service department. Excellent service from Andrew Gibbs who answered all questions thoroughly and patiently. He was courteous and professional.
Great people and great dealership. We love Toyota cars and buying one is always a thrill for us, especially from Auburn Toyota. Zach Mathison is an incredible salesman. Professional and so friendly and helpful. He made our purchase a treasured and fun event. Likewise, Brittania Garcia made our financing easy and comfortable. Auburn Toyota is a fantastic dealership and we look forward to our next purchase there.
Wayne was easy to work with, knowledgeable about the Camry hybrid! Had to wait for ordered car but not Wayne’s fault,
We live about 90 minutes from Auburn Toyota, but we always go there to have our Toyota Sienna serviced. Everyone is friendly and positive and everyone from Nate Olson on seem committed to taking care of their customers. We had a small glitch following service yesterday and Nate made sure it was taken care of quickly and efficiently. I heartily recommend Auburn Toyota!
Nate Olson was very attentive showing excellent service. He handled our situation very well. Thank You Nate
Auburn Toyota was amazing. Faith Devilbiss helped my wife and I find the Rav4 we were looking for and made the experience extremely pleasant!
Wayne Craft and Auburn Toyota made purchasing my 2023 Toyota Venza an easy transaction. They were low pressure and always available to update me on my vehicles whereabouts (it was on back order). Overall a great experience.
I can’t say enough how much I love being serviced at this dealership. I do not personally have a Toyota model car anymore, but I have taken multiple models to be serviced here and they are always the best. The last person who helped me was Donna. . She is helpful, charismatic, and very down to earth, easy to chat with. Thanks again Auburn Toyota team!
I purchased my 2018 Camry from this dealership and get all my maintenance done there even after the warranty ends. I was recently there getting an oil leak checked on a work day and needed to wait for the car. Nate Olson checked me in and got the car pushed through very quickly and on my way. So appreciated the quick turn around. As long as I own a Toyota it will be the only place I will go to purchase and for service.
Excellent customer service. Jeff Lewis was amazing! I will be back for sure!! Everyone was so friendly.
Donna was wonderful! So incredibly helpful and explained everything so week. A very quick service!
The whole staff down at Auburn Toyota is fantastic, including my main man, Nate Olson… They work very hard, and are very committed to customer service, and I cannot complement them enough… Some of the best in the business I appreciate the help, and I will return frequently! Thank you so much
Jeffrey Lewis was amazing at Auburn Toyota. He was very straight to the point with no unnecessary questions or paperwork and even complimented me on doing my car rotations on my own!
Everyone we encountered was professional and treated us in a friendly manner. There were no surprises and the transaction went smoothly.
We don’t buy a car very often but this was the best experience ever. No hassle. No pressure.
Everyone was friendly and helpful. The waiting room was spacious and very nice. I felt comfortable waiting the hour and a half it took for the oil change to be completed.
Great service. The staff was also excellent-helpful and knowledgeable. Jeffrey Lewis answered all of my questions.
The car buying process at this dealership was seamless! As a first time buyer, there were a few hoops to jump through, but the knowledgeable staff at Auburn Toyota was able to work with me through the process and help me get my new vehicle. Huge shoutout to Adrianne Wisnewski, Greg Schmit, Courteney Craft, and Demi Demello. Certainly wouldn’t have been possible without their help and would definitely consider going back to buy another vehicle from them.
I was very pleased with the purchase of my 2023 4Runner. The service I received was very friendly and no pressure. The car I wanted was not on the lot when I first went in and Rocky Robinson did not try to talk me into something else, he suggested we go in and see if one was on its way and it was. I reserved it and Rocky called me when it came in. This is my third car from Auburn Toyota and it’s the only place for me!
Long time customers of Auburn Toyota. Nate Olson was efficient, prompt and has taken care of our vehicles many times.
Nate Olsen was very helpful finishing my care on time as promised. The actual cost was very close to his estimate. He even had my car washed for me.
Working with Roger Cappocchi was great. I have tried to by a vehicle here 2 times before and it never worked out. He made it happen this time. I would not count on getting a good price for your trade in here.
